Papaya FAQ

When you signed up or received your first payment from Papaya, you should have received an email titled “Welcome to Papaya.”Please use the create password link from that email to set up your username and password.

Once an account has been set up we will need all subsequent new user requests to be submitted through the help button located within the Papaya panel. To do that, simply have an authorized account holder log into the panel and send the name and email of any desired new users. If an authorized panel user is unavailable, please contact Papaya at support@ppaya.com

Very similar to adding a panel user. Simply have an authorized account holder log into the panel and send the name and email of any users that need to be removed.

Please reach out to your customer success manager, letting them know what changes you would like made to your notification settings.

Please reach out to your customer success manager.

If you have already tried resetting your password, please reach out to your customer success manager.

Custom payment urls generated by Papaya must be unique for each facility. Multiple, distinct practices sharing one custom payment url impacts our ability to route payments quickly and accurately. For this reason, if you find yourself in need of a second custom payment url, please let you CSM know, and they will happily create a new one.

Custom payment urls generated by Papaya must be unique for each facility. Multiple, distinct practices sharing one custom payment url impacts our ability to route payments quickly and accurately. For this reason, if you find yourself in need of a second custom payment url, please let you CSM know, and they will happily create a new one.

Located within the Papaya panel is an export to CSV button. You may use this button to pull a spreadsheet of all payments received in the last 30 days.

We’d be happy to give you or your team a quick walkthrough of the payment panel. Please reach out to your CSM for a tour! Alternatively, if you would like to take a look on your own time, please check out this prerecorded tutorial.

Please decline the payment and select zero balance as the reason for the decline.

Please edit the payment amount then process as usual. Please note that payment amounts can only be edited down.

Please reach out to your customer success manager.

Please decline the payment and note that the card was declined.